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                              Student Name:Kong Li Te Lawrence
                              Class:bt6032007jul9
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                              Student Email:volospin@gmail.com
                              Submission:99488
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                              Title:Analyse the different ERP modules and th
                              Submitted:2007-07-30 12:43:26 EST


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                              Paper ID:708970







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                        Paper Text

                        Q2

                        Q2 Analyse the different ERP modules and their impact to 
                        the general industries.

                        When we look at Enterprise Resources Planning (ERP) 
                        software available in the market, we will find many 
                        different modules that serve different purposes in 
                        company areas of operations. ERP is actually processes 
                        and procedures to enable collaboration between the main 
                        areas of operations in a company: Marketing and Sales, 
                        Production and Materials Management, Accounting and 
                        Finance, and Human Resources. I will discuss each 
                        aspect, analyse the impact to the general industries and 
                        analyse the impact to the IT industries.

                        Marketing and Sales function is very broad and includes 
                        but not limited to marketing, sales order processing, 
                        customer relationship management, customer support, 
                        sales forecasting and advertising. (Brady, Monk, and 
                        Wagner, 2001) Each of these aspects is broad within 
                        themselves and very detailed, however I will only touch 
                        on the main facets of each below.

                        Marketing - A process involving exchange of goods 
                        between customers and sellers.

                        Sales Process - involves fulfillment of customers' 
                        requests of goods and services

                        Customer Relationship Management - maintaining 
                        relationships with customer before or after the sale

                        Customer Support - involves providing assistant to help 
                        customer to solve specific problems with goods and 
                        services before or after sales

                        Sales Forecasting and Advertising - involves planning or 
                        predict the future sales and decide the quantity and 
                        directions of advertising need to be done

                        Production and Materials Management would involve Supply 
                        Chain Management that is dealing with the relationships 
                        of the following factors from the source all the way to 
                        the retailer and ultimate end user.

                        Material Sourcing - Finding and acquiring the raw 
                        material of services required for further processing

                        Supply Control - Control the raw materials and ensure 
                        steady supply to manufacturing process

                        Product Manufacturing - Decision on what to produce and 
                        how to produce it

                        Logistic Planning - Decision or planning of what vehicle 
                        to use, which is the best route (operations research) to 
                        result in a timely delivery or reception of goods

                        Quality Control - Process or test that ensure the raw 
                        material or products meets certain standard

                        Plant Maintenance - Maintain the machinery for 
                        production process to ensure steady output of goods

                        Accounting and Finance functional area includes the 
                        business functions of financial accounting, cost 
                        allocation and control, planning and budgeting and cash 
                        flow management. (Brady, Monk and Wagner, 2001) As each 
                        of them is broad and detailed, I will discuss the 
                        processes that involve other area of operations.

                        Cost allocation and control - Process that controls the 
                        allocation of money and spending in a proper way

                        Planning and budgeting - Preparation or forecast the use 
                        of money in the future

                        Cast flow management - Ensure that the financial status 
                        is healthy by maintaining more inflow than outflow of 
                        money

                        Human Resources include the business functions of 
                        recruiting and hiring, training, payroll and benefits.

                        Recruiting and hiring - Process to enroll suitable 
                        people to work towards company goals

                        Training - Process to develop the skills of staffs to 
                        perform certain tasks

                        Payroll and benefits - Ensure that staffs are paid 
                        according to contract and benefits to keep them happy to 
                        stay with the company.

                        With ERP system, Human Resources can gather all 
                        personnel data into a common database and share within 
                        the department or managerial levels of the company. They 
                        can also input and maintain data for the working hours 
                        of the work force for reporting purpose. Employee can 
                        also access their own personal information and change 
                        their personal details online and it will be sent to 
                        Human Resources for verification and timely update. 
                        (Ashbaugh and Rowen, 2002)

                        Each one of these detailed aspects is critical for the 
                        entire business process to succeed. None seems more 
                        important and each in some aspect relies on the others. 
                        Each one of these aspects involve in cycles which one 
                        leads to another and the process repeats, for example, 
                        Human Resources hires people for all aspects of the 
                        business functions, production management develop goods 
                        to be sold for business to create a profit, materials 
                        management take care of the manufacturing process 
                        turning raw materials to final goods for customer. 
                        Marketing and Sales promotes the product and maintain 
                        good relationship to customers. Meanwhile the Accounting 
                        and Finance take cares of all the cost planning and 
                        budgeting and draw up the financial reports for them to 
                        decide their next moves.

                        The positive impacts of the ERP system to the general 
                        industry are the improvement in collaboration, process & 
                        procedure and development. The negative impacts of the 
                        ERP system is the cost and time to design, implement, 
                        training of staffs and also the management uptake & 
                        approval since the benefit of ERP system won't be 
                        visible in a later stages (Markus et al., 2000)








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